Correspondence and document management

Professional Correspondence and Document Organization

P59

Training:

Professional Correspondence and Document Management.
Objective: To equip participants with the skills to effectively conduct written communication, organise documents, and manage archives within business processes.
Target Audience: Those who wish to develop effective and accurate written communication skills and the ability to properly organise and manage documents.
Recommended Tools and Methods: Document management software (Google Drive, SharePoint), case simulations, interactive tests, and assessment tools.

What Does the Training Include?

1. Effective Written Communication Techniques and Fundamental Grammar: Methods to develop professional written communication skills and correctly utilise grammar.
2. Email Management: Strategies for writing effective emails and following them up.
3. Document Organisation and Archiving: Skills for organising documents, setting formats, and methods for document archiving.
4. Reporting and Presentation Preparation: The ability to report information effectively and prepare presentations.
5. Document Security: Strategies to protect sensitive information.
6. Written Communication and Conflict Management: The ability to maintain professional and calm written communication during crises; strategies for effective written communication in adverse situations, conflicts, and negotiation processes.