Conflict management

Effective Conflict Management and Negotiation Techniques

P41

Training:

Effective Conflict Management and Negotiation Techniques.
Objective: To equip participants with the skills to manage conflicts effectively, reach resolutions, and enhance team cohesion.
Target Audience: Those who wish to develop effective conflict management skills.
Recommended Tools and Methods: Role plays, aka analyses, group work.

What Does the Training Include?

1. Conflict Resolution: Strategies to balance differing parties and resolve disputes.
2. Negotiation Techniques: The ability to manage the negotiation process; negotiation strategies.
3. Effective Communication Skills: Active listening skills; strategies for using body language in negotiations; the ability to utilise emotional intelligence and develop empathy during negotiations.
4. Mediation: The ability to reconcile parties around common solutions.
5. Conflict Resolution and Leadership: The ability to manage conflicts among employees and foster collaboration within teams.
6. Crisis Management: Conflict resolution techniques under high stress; the ability to cope with negative attitudes in crisis situations.