People-orientation

Interpersonal Relationships and Empathy Skills

P14

Training:

Human Relations and Empathy Skills.
Objective: To develop participants` empathy and effective communication skills; to ensure they adopt a human-centered approach in both personal and professional life.
Target Audience: Those who wish to make the people around them feel important and valued.
Recommended Tools and Methods: Surveys, group work, role-playing, social learning platforms, case analyses.


What Does the Training Include?

1. Basic Principles of Human Relations: Ability to establish effective communication; techniques for giving and receiving constructive feedback; active listening skills; methods for constructively resolving negative situations.
2. Empathy Skills: Ability to recognise, understand, and manage one`s own emotions and those of others; methods for identifying and overcoming communication barriers; techniques for establishing empathetic communication.
3. Relationship Management and Building Trust: Methods for establishing trust and maintaining respect in relationships; techniques for strengthening interpersonal relationships in the workplace.
4. Empathy in Leadership: Ability to understand the emotional states of team members; using empathetic communication skills to motivate team members; techniques for building trust and cohesion within a team.
5. Employee and Customer Satisfaction: Skill in developing human-centred business processes; ability to establish empathetic communication with customers.
6. Human-Centered Organisational Culture: The ability to create a company culture where individuals from diverse cultures and backgrounds can work in harmony and trust.